RMA Form Return Material Authorization (RMA) 📝 Step 1/4: Fill out the form with as much information as possible about your product, including a photo and the required service, then click "Submit RMA Request". ✉️ Step 2/4: A confirmation email will be sent to you including your RMA number. These details will allow us to easily identify the returned package. 📦 Step 3/4: Pack your equipment and clearly write on the package: SAV - RMA "RMA number". 🚚 Step 4/4: Ship the package to: 16 rue A. Schweitzer, Pôle d’Activité Kervidanou 3, 29300 Mellac, France, noting the following on the transport voucher: SAV - RMA "RMA number". Company * Contact Name * E-mail Address * Phone Number * Billing / Return Address * Equipment Information Product Model / Reference * Serial Number * Reason for Request (RMA) * Please choose an optionBreakdown / RepairPreventive Maintenance / RevisionCalibrationRental ReturnOrder ErrorOther Detailed description of the problem or request * Decontamination Certificate Please complete the decontamination declaration. Incorrect or incomplete information may delay the processing of your request. This declaration allows us to ensure the safety of our employees regarding hazardous materials in contact with the equipment. We certify that all returned equipment is properly cleaned and does not contain any contaminating elements for the operators * YesNo If no, attach the safety data sheets for the products that contaminated the equipment: 📎Browse... No file chosen Additional Information Do you have a maintenance contract or a quote for this shipment? * YesNo Do you have a reserved week mentioned on your purchase order? * YesNo Do you have a Ticket number following technical support? * YesNo If yes, specify the ticket number: Attach a photo or document (Optional - Max 5MB): 📷Choose a photo... No file chosen Acceptance Conditions * I authorize the company to scrap the sent products if no response regarding the choice of scraping or returning the equipment with the associated invoicing has been received 3 months after the 3rd written request to the contact details provided in this form. I accept the privacy policy and the general terms of sale defining the use of this form, the terms of exchange, and the handling of returned equipment, and I confirm that the information above is accurate.
